At UnleashFireTV.com, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Refunds
Eligibility: You may request a return within 30 days of the delivery date.
Condition: Items must be in their original condition, including all accessories, packaging, and documentation. Returns for damaged or altered items may be denied.
Non-Returnable Items: Digital products, software, subscriptions, and customized items are non-refundable unless defective.
Return Process
Submit a Request: Contact our support team at [[email protected]] with your order number and reason for return.
Approval & Instructions: If your return is approved, we’ll provide return instructions and a return authorization number (RMA).
Shipping the Item: You are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.
Refund Processing: Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5-7 business days.
Exchanges
If you received a defective or damaged item, contact us within 7 days of delivery for an exchange. We will cover the return shipping cost for defective items.
Cancellations
Orders can be canceled before shipment for a full refund. Once an order has shipped, it must go through the standard return process.
Contact Us
For any questions or to initiate a return, please contact our support team at [email protected]
